Frequently Asked Questions
Everything you need to know about Wyze products and support.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for smart home devices?
We offer a 30-day return policy for products purchased directly from our official store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Wyze products come with a warranty?
Yes, most Wyze hardware products come with a one-year limited warranty that covers defects in materials and workmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your cameras and devices compatible with smart home assistants?
Most Wyze devices are compatible with Amazon Alexa and Google Assistant, allowing you to use voice commands to view live streams or control your smart home ecosystem.
Do I need a subscription to use my Wyze camera?
Basic features like live streaming and motion alerts are available without a subscription. However, Cam Plus offers enhanced features like cloud storage for full-length videos and AI person detection.