Returns & Exchanges

At Wyze, we stand behind our products and offer a 30-day return policy for any purchase made directly through our official website. If you are not completely satisfied with your smart home devices, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original packaging and was purchased within the last 30 days to qualify for a full refund.

• 2.
  Submit a Request

  Visit our online Support Center and enter your order number and email address to initiate the Return Merchandise Authorization (RMA) process.

• 3.
  Pack and Ship

  Securely package your device with all original accessories and attach the prepaid shipping label provided by our support team.

• 4.
  Receive Refund

  Once our warehouse inspects the returned unit, your refund will be processed to your original payment method within 7-10 business days.